New PK Luck's Privacy Policy

New PK Luck (hereinafter referred to as "we", "platform", or "site") takes your privacy very seriously. This Privacy Policy This document explains how we collect your personal information, the purposes for which it is used, and how we keep it secure.

By using our platform, you agree to this Privacy Policyyou will be considered to have consented to the data processing described herein. We are committed to the digital security of Bangladeshi users and follow internationally recognized data protection standards.

This Policy newpkluck.barapplies to all services, mobile app (if any), and all associated platforms. If you disagree with any part of this, please discontinue use of the platform and contact us.

New PK Luck collects various types of information from you. A detailed breakdown is provided below:

We only collect information that is strictly necessary to provide our services. We never request unnecessary or excessive data.

New PK Luck uses your information for specific and legitimate purposes. Your Privacy Policywe process your information for the following purposes:

• Account management: For registration, login, identity verification, and account security.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect suspicious activity and prevent money laundering.
• Customer Support: To resolve your complaints and queries.
• Platform Development: To analyze your usage experience and improve our services.
• Legal obligations: To comply with government directives and regulatory requirements.
• Promotional Communications: To inform you about bonuses and offers, with your consent.
• Responsible Gaming: To identify excessive gaming patterns and provide timely support.

New PK Luck shares your information with third parties only in limited and specific circumstances. We never sell your data for commercial purposes.

Your information may be shared in the following circumstances:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive limited data solely for payment verification purposes.
• Identity Verification Services: With authorized verification agencies for the KYC process.
• Law enforcement agencies: In response to court orders or legally mandated government requests.
• Anti-money laundering: With relevant authorities in the investigation of financial irregularities.
• Technology Partners: Cloud service providers and security vendors supporting platform operations — all operating under strict confidentiality agreements.

Cookies are small text files stored in your browser. New PK Luck uses the following types of cookies:

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain site functionality.

New PK Luck employs multiple industry-standard security layers to protect your data. Our Privacy Policythe following security measures are active:

• SSL/TLS Encryption: All site communications are secured with 256-bit encryption.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.
• Two-Factor Authentication (2FA): Additional verification required for sensitive actions.
• Regular Security Audits: Regular security audits conducted by third-party specialists.
• Data Masking: Sensitive data such as payment numbers is masked within the system.
• Access control: Staff are granted access only to the information they need.

In the event of a data breach, we will notify affected users and, where applicable, the relevant authorities within 72 hours.

You have the following rights regarding your information on New PK Luck:

To exercise these rights, please contact our support team. We will respond to your request within 30 business days.

New PK Luck does not retain your data longer than necessary. Retention periods for each data type are outlined below:

• Account information: For as long as the account is active, and 5 years after closure.
• Financial transaction records: 7 years as required by legal obligations.
• KYC documents: 5 years after account closure.
• Gaming History: 3 years (for responsible gaming monitoring).
• Customer Support Records: 2 years after the issue is resolved.
• Cookie & Analytics Data: Up to 2 years.
• Security Logs: 1 year.

Once the designated retention period has ended, data is securely deleted or anonymised. If you request account closure, we will delete all your data within the specified timeframe, except where retention is required by law.

New PK Luck is strictly for users aged 18 and above. We do not knowingly collect information from minors.

• Age verification is carried out at the time of registration.
• Proof of age is mandatory as part of the KYC process.
• If we become aware that any data belonging to a minor has been collected, we will delete it immediately.
• Parents or guardians may contact us if they believe their child's information is in our system.

New PK Luck may update this Privacy Policy may be updated from time to time. For any changes:

• For significant changes, a notice will be posted on the site and registered users will be notified by email.
• Minor changes may take effect without prior notice — however, the "Last Updated" date at the top of the page will be updated accordingly.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• If you do not agree to the changes, please stop using the platform and request account closure.

We recommend visiting this page regularly to stay informed of any updates.

This Privacy Policy If you have any questions, complaints, or wish to exercise your data rights, please contact us:

• Email: [email protected]
• Live Chat: Always available in the bottom-right corner of the site
• Support Hours: 7 days a week, 24 hours a day
• Response Timeframe: 48 hours for general requests; 30 business days for data rights requests